- Provide after-sales technical support and maintenance services for Meters and.
- Diagnose, troubleshoot, and resolve technical issues related to Meters
- Conduct on-site installations, repairs, and preventive maintenance for customers across various locations.
- Collaborate with the engineering and product teams to relay customer feedback and suggest product improvements.
- Document service activities, maintenance logs, and customer interactions accurately and promptly.
- Train end-users and clients on the proper operation and maintenance of products.
- Ensure compliance with safety standards and company policies during all service activities.
- Respond to customer inquiries and service requests in a timely and professional manner.
- Support the continuous improvement of after-sales processes to enhance customer satisfaction.
Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field.Up to 10 year of relevant experience in after-sales service, maintenance, or technical support roles.Good understanding of electricity devices.Excellent problem-solving and analytical skills.Ability to work independently and manage multiple service requests efficiently.Strong communication and interpersonal skills for effective customer interaction.Willingness to travel to customer sites as required.Familiarity with safety protocols and industry standards.Proficiency in using diagnostic tools and maintenance equipment.Commitment to delivering high-quality service and customer satisfaction.