We are looking for a motivated and skilled Technical Support Engineer with 1–2 years of experience in IT support and systems administration. The ideal candidate will be responsible for providing end-user support, troubleshooting software and hardware issues, managing backup solutions, and ensuring smooth

operation of the company’s IT infrastructure. Key Responsibilities: Provide first- and second-level technical support for end users (onsite and remote). Install, configure, and troubleshoot Windows operating systems and basic Linux systems. Manage and monitor backup software such as Acronis and other data recovery tools. Install and configure printers, scanners, and peripheral devices. Set up and maintain CCTV systems, DVR/NVR configurations, and basic camera networking. Troubleshoot network connectivity issues including LAN/WAN, Wi-Fi, and cabling. Perform basic switching and routing configurations (VLANs, static routes, DHCP, etc.).

Diagnose and repair hardware issues (desktops, laptops, and network equipment). Maintain inventory of IT assets and ensure proper documentation of incidents and resolutions. Collaborate with senior engineers

to implement IT solutions and improvements. Qualifications and Skills: Bachelor’s degree in Computer

Science, Information Technology, or a related field. 1–2 years of experience in technical support or helpdesk roles. Strong knowledge of Windows Server, Windows 10/11, and basic Linux administration.

Hands-on experience with Acronis or similar backup and imaging software. Understanding of TCP/IP, switching, routing, and network cabling standards. Familiarity with CCTV systems, DVR/NVR setup, and camera troubleshooting. Good problem-solving and communication skills.

Ability to work independently and under pressure. Certifications such as CompTIA A+, Network+, or Microsoft MCSA are a plus.