- Duties and Responsibilities:
- Receive and resolve system issues and errors reported by employees and branches.
- Handle cheque entry problems, settlements, and policy issuance issues in the system.
- Ensure accuracy and compliance of new system screens and reports.
- Verify and remove active loans under resigned coordinators.
- Correct and follow up on “Meeza” card entry errors from branches.
- Manage network and device issues (computers, printers, fingerprint machines) and coordinate with IT support.
- Create and manage user accounts, permissions, and branch access in the system.
- Process staff transfers, promotions, and resignations.
- Communicate with the Finance Department regarding e-payment issues and follow up on solutions.
- Prepare and send reports of active clients and disbursed loans to management.
1-3 years of experience in a technical support or IT help desk role.Strong understanding of computer hardware, operating systems (Windows, Linux), and office applications.Excellent problem-solving Ability to communicate technical information clearly to non-technical users.Experience with ticketing systems and documentation practices.Strong organizational skills and attention to detail.Ability to work independently and as part of a team in a fast-paced environment.Commitment to providing high-quality customer service.