Job Purpose:

The Sales & Customer Account Specialist acts as the main link between Intertrade and its customers, ensuring smooth order handling, delivery coordination, and after-sales service. The role involves managing customer accounts, supporting the sales process, following up on production and shipments, and maintaining long-term client satisfaction.

Key Responsibilities:

• Serve as the primary contact for assigned customer accounts.
• Manage and follow up on customer orders from receipt to delivery.
• Coordinate with production, quality, and logistics to ensure on-time and accurate delivery.
• Maintain updated customer files (order history, price lists, product specifications, credit terms).
• Monitor customer balances and payments in coordination with the accounting department.
• Prepare and send quotations, proforma invoices, and order confirmations.
• Support the Sales Manager in preparing sales reports, forecasts, and order tracking summaries.
• Support the business developer by following up with new leads once converted to active customers.
• Handle customer inquiries, complaints, and technical requests promptly and professionally.
• Coordinate with the Quality Control and Production departments to resolve product or delivery issues.
• Ensure high customer satisfaction through regular communication and proactive updates.
• Support after-sales activities, including feedback collection and service improvement suggestions.
• Prepare weekly and monthly sales and customer service reports.
• Monitor delivery schedules, production readiness, and potential delays.
• Share customer feedback and recurring issues with management for improvement actions.
• Participate in internal coordination meetings with Sales, Production, and Logistics.