v  Attend/Manage Home Visit plan of Daily tasks.

v  Distribute the work load for IT team.

v  Receive updates & confirm connection recovery.

v  Special projects acceptance.      

v  Proficient in the use of various types of test lines physically

v  Proficient in the use of computers and various software.

v  Proficient in the Command line operation of Cisco network or ADSL customer routers.

    Gated Compound Tasks\:

Solve the daily tasks of GC (Installation/Maintenance) related to

1-     Business Park\:

·        Acceptance tasks (accepting the new customers installed and assure that the installation process meets the agreed process.

·        Operation tasks (visiting the customers sites and solving their problems after complaining)

2-     Residential\:

-        Units\:

·        Configuring the modem and testing the service from the basement before visiting the customer.

·        Visiting the customer and confirming that there is no problem in the fiber path.

·        Wiring the customer and connecting the service.

·        Installing the STB (IPTV).

-        Villa’s\:

·        Configuring the modem and testing the service from the basement before visiting the customer.

·        Visiting the customer and confirming that there is no problem in the fiber path.

·        Wiring the customer and connecting the service.

·        Installing the STB (IPTV). 

Field Network Tasks\:

•  Give high technical support to field service engineer/ Senior Engineer by reviewing every Incident/Tasks history and make conclusion for action needed to grantee network stability.

•  Confirm with concerned Team “FO, Access and Core” Network teams the closing statistics (quantity and quality).

•  Confirm all Acceptance tickets with field service engineer/ senior engineer before send department feedback (accept/Reject/accept with snags) to Network Deployment team/External vendor.

•   Prepare & present a daily/weekly/monthly report to Field service Sr. Supervisor to indicate quantity and quality of closed tickets.