- Contact customers to follow up on outstanding payments, overdue invoices, and individual account debts.
- Send written claims to customers with attached account statements when required.
- Negotiate payment plans when necessary and ensure commitments are met.
- Coordinate with the finance and sales teams to resolve billing discrepancies.
- Review checks received from customers to verify value and due dates.
- Follow up on the collection of checks deposited in the bank.
- Deliver checks to the finance department on time with the necessary analysis for payment processing.
- Maintain updated records of collections and customer interactions.
- Prepare regular reports on collection status and payment trends.
Bachelor’s degree in Business Administration, Accounting, or a related field.Previous experience in collections, customer service, or finance is preferred.Strong communication and negotiation skills.Good knowledge of MS Office (especially Excel).Hands-on experience with ERP systems is required.Ability to work under pressure and meet deadlines.