Purpose of the job

Retaining the prepaid & hybrid customer base in consumer market.

Duties and responsibilities

1. Manage, track and report the overall churn in the consumer personal prepaid market to meet the company targets and achieve the budget.
2. Understand churn reasons, factors and nature for every value segment of the consumer market.
3. Initiate recommendations, propositions and solutions for the overall churn of the personal prepaid market.
4. Develop and manage saving programs and campaigns for the different segments of the personal prepaid market.
5. Analyze customer loyalty and value and consumer market base behavior.
6. Responsible to deliver yearly retention plan to meet the company objectives.
7. Monitor the competition offerings and launches to retain and protect the customer base.
8. Responsible to design, develop and deliver ATL and BTL retention propositions for the different segments of the personal prepaid market and assess after launch impact.
9. Responsible for performing regular proactive retention campaigns.
10. Develop, together with customer insight team, churn prediction model.
11. Perform revenue analysis for targeted campaigns and assess targeted customers behavior and revenues
12. Communicate closely with different commercial departments to respond to customers needs and deliver a positive experience to the targeted customers within the targeted campaigns.

Job specification

Education

1. Bachelor degree in Marketing or Business (Economics or Finance)

Experience

1. 0-2 years of experience in similar field.

Skills and abilities

1. Very good English both spoken & written.
2. Customer oriented.
3. High business sense.
4. Strong analytical thinking.
5. Creativity.
6. Manage problems.
7. Good communication and presentation skills.
8. Presentable.
9. Good interpersonal skills.
10. High team work skills.
11. Energetic and dynamic.
12. Good with numbers.