As a Facility Manager you ensure the gym’s physical environment is safe, well-maintained, and fully operational. You oversee inspections, repairs, and equipment condition, while also managing cleanliness and safety compliance to provide members with a top-quality climbing experience.
In addition to being a Facility Manager, you’ll be acting as a Front Desk Rep where you will be the first point of contact for customers and play a key role in creating a welcoming atmosphere. You manage check-ins, memberships, sales, and café support while ensuring customers receive friendly, efficient service and accurate information.

Responsibilities:
Facility Inspections & Maintenance:
•⁠  ⁠Oversee general upkeep of the facility ensure  the facility is in a top notch form every day with the same quality and cleanliness
•⁠  ⁠Perform Weekly walk-through inspections with action items if necessary (walls, holds, mats, ropes, harnesses, lockers, showers, weights).
•⁠  ⁠Keep a maintenance & inspection log updated with issues and completion dates, and to include maintenance cost for each item.
•⁠  ⁠Handle repairs by coordinating with subcontractors (e.g., HVAC, lighting, matting, plumbing, wall structure).
•⁠  ⁠Ensure gym opening and closing procedures are followed
•⁠  ⁠Holds Cleaning in Route Setting
•⁠  ⁠AC Filter Cleaning 3 times per week
•⁠  ⁠Route Setting Maintenance (unscrew stuck holds)

Safety & Compliance:
•⁠  ⁠Ensure all climbing walls, safety mats, ropes, and harnesses are inspected on time.
•⁠  ⁠Review belay tests, and ensure customers are complying with our safety guidelines
•⁠  ⁠With the Operation Executive document any facility-related incidents.
•⁠  ⁠Maintain the incident log (injuries, safety violations)
•⁠  ⁠Ensure health & safety rules are enforced by staff (spotting, belaying, shoe policy).
 

Equipment & Gear Management:
•⁠  ⁠Keep track of all equipment and gear at the facility. 
•⁠  ⁠Track the condition of these equipment in their respective log.
•⁠  ⁠Organize and Maintain storage areas for holds, tools, and spare parts.

Cleanliness & Hygiene Oversight:
•⁠  ⁠Supervise cleaning staff to ensure:
o Lockers, bathrooms, and café seating are cleaned daily.
o Floors, mats, and climbing surfaces are vacuumed/dusted.
o Outdoor areas and seating are tidy.
•⁠  ⁠Ensure consumables (toilet paper, tissues, soap, sanitizers) are stocked.
•⁠  ⁠Ensure the facility is in a top notch form every day with the same quality and cleanliness. 
 

Coordination:
•⁠  ⁠Provide weekly maintenance and inspection report.
•⁠  ⁠Coordinate facility expenses with Ops Manager (to ensure correct bookkeeping).
•⁠  ⁠Coordinate with Café Manager for café equipment maintenance.
 

Out of Location Events:
•⁠  ⁠Manage events out of location
•⁠  ⁠Organize transportation
•⁠  ⁠Oversee installation
 

Customer Service & Check-Ins:
•⁠  ⁠Greet every customer warmly and professionally.
•⁠  ⁠Manage check-ins, membership validations, and day pass sales.
•⁠  ⁠Upsell memberships, packages, and café items.
•⁠  ⁠Provide tours of the facility to new visitors.
•⁠  ⁠Answer phone calls promptly.
 

Sales & Upselling:
•⁠  ⁠Actively promote memberships or other packages.
•⁠  ⁠Ask every customer at check-in if they would like café items.
•⁠  ⁠Suggest upgrades (e.g., “If you’re climbing more than twice this week, a package saves you money”).
•⁠  ⁠Promote upcoming events, courses, and competitions.
 

Café Support:
•⁠  ⁠Prepare coffee, smoothies, and snacks to café standards.
•⁠  ⁠Restock café shelves and fridges as needed.
•⁠  ⁠Report café stock shortages to Café Manager.
 

Facility & Safety Awareness:
•⁠  ⁠Monitor climbing floor casually during shifts to spot unsafe behaviour.
•⁠  ⁠Ensure only belay-certified climbers use rope walls.
 

Admin & Cash Handling:
•⁠  ⁠Reconcile cash/POS at the end of each shift.
•⁠  ⁠Keep front desk organized and presentable.
•⁠  ⁠Record all sales accurately on Climbmanager.