- Serve as the primary point of contact for English-speaking customers, addressing inquiries and resolving issues efficiently.
- Provide accurate information about Sagueny Group’s food processing and packaging solutions to clients.
- Handle customer complaints and provide timely solutions to ensure high levels of customer satisfaction.
- Document all customer interactions and feedback in the company’s CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Follow up with clients to ensure their needs are met and to gather feedback on products and services.
- Maintain up-to-date knowledge of company products, services, and industry trends.
- Support the sales team by identifying potential upselling or cross-selling opportunities.
- Assist in the preparation of customer service reports and performance metrics.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
Minimum of 1 year of experience in a customer service or client support role.Maximum of 3 years of relevant experience preferred.Excellent verbal and written communication skills in English.Strong problem-solving abilities and attention to detail.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficient in using CRM systems and Microsoft Office applications.Demonstrated ability to handle challenging customer situations with professionalism.Strong interpersonal skills and a customer-oriented mindset.Willingness to work onsite in Alexandria.Flexibility to work full-time, under limited supervision, and in a leadership-supportive environment.