Job Purpose
• Support all Payments B2C, B2E and B2B applications & platforms
• Provide on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and un-interrupted smooth business operations.
Report To Position Name
Ensure that supported Applications are up and running 24/7.
Ensure that applications are closely monitored.
Provide proactive support to avoid application issues.
Review Applications KPIs for any room for enhancement.
Handle Global issues related to supported applications.
Perform on-call duties.
Ensure proper handover between development teams and operation/support teams.
Focus on change management process and ensure its execution.
Follow up for fixes delivery to close any detected product defect.
Follow up on Post Production testing to ensure smooth operation and minimize customer impacts and company revenue losses.
Follow up and guide Quality check for new introduced expansion nodes for digital Applications & Platforms.