- Diagnose technical hardware and software issues by analyzing system logs and user reports to ensure swift resolution and maintain operational efficiency.
- Perform remote troubleshooting using diagnostic techniques and targeted questioning to efficiently identify and resolve user issues, enhancing user satisfaction.
- Provide technical assistance and support for incoming queries related to computer systems, software, and hardware by utilizing a ticketing system to streamline responses and improve service quality.
- Respond to user queries in person, via phone, or through email to offer timely support and ensure effective communication channels are maintained.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems by conducting thorough analyses and implementing solutions that enhance network reliability.
- Manage the IT assets inventory (hardware and software) by regularly updating asset records and tracking usage to optimize resource allocation and reduce costs.
- Install operating systems and required programs on user computers by following standardized procedures to ensure consistency and functionality.
- Follow up with users post-resolution to confirm that issues have been effectively addressed, fostering user trust and improving service quality.
- Run reports to identify recurring malfunctions by analyzing system performance data, which helps prioritize maintenance efforts and improve system reliability.
Bachelor’s degree of Computer science, Computer Engineering or equivalentMinimum of 1-2 years of working experience with a similar scope (IT support)Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)Knowledge in Operation and Supporting on Ticketing System Application Broad knowledge of Operating system (Windows)