- A female technical office engineer (civil department) is required for a contracting company.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
A female technical office engineer (civil department) is required for a contracting company. She has experience in following up on site work, preparing quantity surveys and extracts and invoice, and is proficient in engineering programs.