- Communicate with customers via chat, email, and phone calls
- Provide accurate information about products and promotional offers
- Assist customers in making purchase decisions based on their needs
- Achieve sales targets set by the management
- Accurately register orders in the system and verify all details before completing purchases
- Monitor product inventory and ensure availability
- Execute sales transactions and handle payments with precision
- Follow up on customer inquiries and handle complaints effectively
- Contribute to enhancing the shopping experience and ensuring ease of use of the platforms
- Update customer information in the CRM system as needed
- Track shipment status and ensure timely delivery of orders
- Process return and exchange requests smoothly and efficiently
- Log all sales activities and customer interactions into the system for accurate tracking
- Maintain and regularly update customer records in the system
- Prepare daily reports on sales, shipment status, and customer feedback for management
Strong communication and persuasion skillsAbility to work under pressure and meet sales targetsExcellent customer service skillsBasic knowledge of sales techniques and negotiation strategiesTeam player with the ability to collaborate with marketing and sales teamsProficiency in using digital systems for data entry and reportingGood command of the English language