We are seeking a skilled IT Help Desk Specialist with a minimum of 2 years of experience to join our team in Mohandiseen. The ideal candidate will have a strong background in networking, server management, and Windows operating systems. If you are passionate about troubleshooting, providing technical support, and ensuring smooth IT operations, we want to hear from you!
Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain servers, ensuring optimal performance and security.
- Assist in the installation, configuration, and maintenance of Windows operating systems.
- Monitor and resolve network-related issues, including connectivity and performance.
- Document and track support requests using a ticketing system.
- Collaborate with the IT team to implement and improve IT infrastructure.
- Provide end-user training and support for IT systems and applications.
Requirements:Minimum of 2 years of experience in IT support or a similar role.Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.).Hands-on experience with server management and maintenance.Proficiency in Windows operating systems (installation, configuration, troubleshooting).Excellent problem-solving and communication skills.Ability to work independently and as part of a team.