Monitoring configuration User management configuration CMS (application) Management and configuration Utilizing the existing team applications and tools (knowledge base, Documentation database) to solve the incidents Quality: Ensure that the technical solution and root cause are clear and logic Prioritizing and managing several open cases at one time based on agreed Service Levels. Ensure that all incidents are solved within the agreed SLA Update the technical documentation and the team knowledge base. SLA: Ensure that the technical solution and root cause are clear and logical Prioritizing and managing several open cases at one time based on agreed Service Levels. Ensure that all incidents are solved within the agreed SLA Update the technical documentation and the team knowledge base o Bachelor of Engineering / computer science or related discipline o 1-2 years IT Support, system administration, web/software development experience o UNIX/Linux administration o Security techniques and technologies o Good knowledge with AWS Services (EC2 , S3 , API Gateway , Route 53 , Cloudwatch, Cloudtrail) o Good knowledge in different DevOps tools such as Jenkins, Ansible. o Strong knowledge in Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies. o Understanding and experience with Cloud based systems such as PaaS, Containerization & Microservices. o Development skills using (shell scripting, PERL, Python, Ruby On Rails, Java, JavaScript) would be desirable. o Working knowledge of monitoring, alerting systems and log streaming (NewRelic, Nagios, AppDynamics, Dynatrace, Splunk and/or Kibana) o Familiar with the configuration management systems like Chef or similar systems. o Ability to use GitLab o BMC Remedy experience is desirable o ITIL Foundation certification is desirable. o Ability to lead the investigation with third parties o Technical knowledge in IT infrastructure technologies and connectivity techniques o Continuous integration o Workflow best Practice o Understanding and experience with Cloud based systems such as PaaS or AWS. o Development skills using (shell scripting, PERL,) o Hands on experience for Revision control systems like SVN,GIT o Working knowledge of monitoring and alerting systems (NewRelic, Nagios) o ITIL Foundation certification is desirable. o Application deployment management and risk mitigation o Knowledge of Application performance & monitoring tools such as New Relic or AppDynamics would be desirable o Ability to collaborate with third parties o Understanding of the Cloud paradigm. o Excellent communication skills and presentation skills. o Self motivated, detail-oriented o Willing to work on shift basis and On-call. o Confident negotiation and online documentation (throughout the negotiation) in English o Have an urge to document all the things so you don't need to learn the same thing twice. o Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it. o Have an urge for delivering quickly and iterating fast. o Good understanding of the global cooperative team environment o Understanding of the Telecommunications Market o Working under stress, Multitasking, Dynamic and Customer oriented #VOIS #BeUnrivalled #Createthefuture