Support customer care in facilitating operational issues as handling onboarding of new hires, focal point between senior managers and supervisors to collect the KPIs, maintaining customer care department efficiency and work collaboratively with other departments.
Providing support to all Customer care operation, IT and administration to regulate the work flow in a manner that maintains department’s efficiency.
Responsible for updating the monthly data base that includes transfers, resignations, new comers, conversions that is used by the CC Management for critical tasks.
Responsible for the CC resignations.
University Degree is a must preferable in business administration, commerce or PR.Administration Assistant experience.Customer Care operations Experience. Excellent Knowledge in MS Office ( Excel , PowerPoint and word ).Excellent in Arabic & English (Reading, Writing & Oral).