• Respond to tech inquiries via email, online chats, phone calls, or in person.
• Help with troubleshooting hardware and software.
• Follow up with employees to ensure satisfactory service.
• Communicate the feedback to the appropriate internal team members.
• Walk step-by-step through the problem-solving process.
• Teamwork and leadership skills to help other technical support workers
. • Ability to learn new technologies and implement them
. • Resolve technical problems with Networks and other systems.
• Working on a domain controller, folder share.
Bachelor’s degree in computer science or any related field.Minimum 1 - 3 years of experience.Very good communication, problem solving, analytical, and decision-making skills.Must be a team player and able to work for extended hours.MCSA and CCNA certificates are preferred.Preferred residents of Obour, El Marg, and 10th of Ramadan or nearby areas