Managing and Developing Microsoft Dynamics Systems

• Overseeing the planning, implementation, and development of Microsoft Dynamics 365 systems to meet the company's needs.
• Customizing and configuring the systems according to operational and administrative requirements.
• Monitoring system performance and making periodic improvements to enhance efficiency.

System Maintenance and Support

• Providing technical support and regular maintenance for Microsoft Dynamics systems to ensure seamless operation.
• Troubleshooting technical issues and implementing effective solutions to maintain business continuity.
• Training employees on the proper and efficient use of the system.

Database and IT Infrastructure Management

• Overseeing the management of databases related to Dynamics systems, ensuring data security and integrity.
• Optimizing database performance to ensure fast and easy access to required information.
• Managing backup and recovery processes to protect data from loss or damage.

System Integration and Application Connectivity

• Ensuring Microsoft Dynamics 365 integration with other tools and applications such as Power BI, SharePoint, Office 365, etc.
• Facilitating smooth data flow between different departments.
• Coordinating with development teams to design and implement APIs for system interoperability.

Information Security and Data Protection

• Implementing security policies and data protection measures in line with Microsoft Security Best Practices.
• Monitoring systems to detect security threats and taking necessary actions to safeguard information.
• Managing user access and permissions based on organizational structure.

Data Analysis and Reporting

• Utilizing Power BI and analytics tools to generate reports that support strategic decision-making.
• Analyzing performance data to provide insights for process improvement.

IT Team Management

• Leading the technical support and system engineering teams to ensure efficient IT operations.
• Identifying training and development needs for the team to keep up with technological advancements.
• Assigning tasks and coordinating team efforts to ensure smooth workflow.

Strategic IT Planning

• Developing IT system plans aligned with the company’s strategic goals.
• Researching and evaluating new technologies for potential implementation to enhance business performance.
• Providing recommendations to management regarding IT investments and system upgrades.

User Experience Enhancement and Process Development

• Gathering user feedback and ensuring systems effectively meet their needs.
• Implementing continuous improvements in system interfaces to enhance usability.
• Analyzing and redesigning business processes (Business Process Reengineering) to increase efficiency.

Compliance with IT Standards and Policies

• Ensuring all systems comply with standards such as Microsoft, GDPR, ISO 27001, and other security and operational regulations.
• Documenting all IT processes and procedures to ensure effective governance and compliance.

Educational BackgroundBachelor's degree in Information Technology, Computer Science, or a related field. A master's degree or relevant certifications (such as Microsoft Certified: Dynamics 365 Fundamentals or Solutions Architect Expert) is a plus.Technical ExpertiseStrong experience in Microsoft Dynamics 365 implementation, customization, and administration. Proficiency in system integration, database management, and cloud solutions like Azure.ExperienceMinimum of 5 years of experience in IT management, with a focus on Microsoft Dynamics 365. Hands-on experience in ERP/CRM systems, business process automation, and data analytics.System Integration & DevelopmentKnowledge of Power Platform (Power BI, Power Automate, Power Apps) and experience integrating Microsoft Dynamics 365 with other enterprise applications.Security & ComplianceUnderstanding of GDPR, ISO 27001, and Microsoft Security Best Practices to ensure data protection and compliance with industry standards.Problem-Solving & Decision-MakingStrong analytical skills to troubleshoot system issues, improve performance, and provide innovative IT solutions.Project Management & LeadershipAbility to manage IT projects, coordinate with cross-functional teams, and lead an IT department effectively. Experience with Agile or ITIL frameworks is a plus.Communication & TrainingExcellent verbal and written communication skills. Ability to train end-users and work closely with different departments to optimize system usage.