Responsibilities:
- Institute protocols for the use of IT across departments and projects
- Follow up on technical support tickets for the SAP system
- Conduct a performance test for new SAP users
- Provide advice on the most suitable IT choices
- Provide technical support or training for systems and networks
- Act as link between end users and higher level support
- Install and configure software and hardware (printers, network cards etc.)
- Monitor system and network performance
- Perform troubleshooting, repairs and data restoration
- Performance maintenance activities (e.g. backups)
- Maintain licenses and upgrade schedules
- Collaborate with other professionals to maintain standards and functionality
- Prepare a variety of correspondence including general and special reports.
Requirements and skillsProven experience as IT coordinator or similar roleExperience in network management and help desk support is appreciatedSolid knowledge of IT systems and applicationsUnderstanding of TCP/IP protocols and LAN/WAN configurationAbility to troubleshoot and repair issuesStrong communication and interpersonal skillsGreat attention to detailSAP PM module knowledgeExcellent organizational and coordination abilitiesBSc/BA in information technology or computer science is preferredCertification (CompTIA Network+, CompTIA Security+ etc.) is a plus