Front Office - Team Leader - Guest Services

Job Description

Job Summary-

The Front Office Team Leader - Guest Services plays a crucial role in overseeing the daily operations of the front desk and ensuring exceptional guest experiences.

Job Responsibility-

  • Supervising a team of front office staff and providing guidance and support as needed
  • Managing guest inquiries, requests, and complaints in a professional and efficient manner
  • Ensuring smooth check-in and check-out processes for guests
  • Coordinating with other departments to fulfill guest requests and resolve issues promptly
  • Training and developing front office staff on best practices and customer service standards
  • Monitoring room availability, rates, and reservations to optimize occupancy and revenue
  • Handling cash and credit card transactions accurately and in compliance with hotel policies
  • Performing administrative tasks such as generating reports, maintaining guest records, and updating information systems

Candidate Requirements-

  • Proven experience in a front office or guest services role, with at least X years in a supervisory capacity
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and a customer-oriented mindset
  • Proficiency in hotel management software and MS Office applications
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Attention to detail and a high level of professionalism
  • Knowledge of hotel operations, industry trends, and quality standards in guest services

Skills

Skills-

  • Leadership and team management
  • Excellent communication and interpersonal skills
  • Customer service orientation
  • Problem-solving abilities
  • Attention to detail
  • Knowledge of guest services procedures
  • Ability to handle complaints and difficult situations
  • Proficiency in using MS Office and front office software
  • Multitasking and time management skills
  • Conflict resolution skills
تاريخ النشر: ٢٧ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ٢٧ يناير ٢٠٢٥
الناشر: LinkedIn