Responsibilities -

• Lead and manage a team of system administrators, technicians, support staff, and data analysts.
• Set clear objectives, provide guidance, and mentor team members to foster their professional growth.
• Foster a collaborative and innovative work environment within the team.
• Monitor system performance and ensure high availability and reliability.
• Implement security measures to safeguard systems against cyber threats and data breaches.
• Conduct regular system audits to identify areas for improvement and optimization.
• Serve as the escalation point for resolving complex technical issues and helping end-users.
• Develop and maintain IT support processes and procedures to ensure timely resolution of incidents and service requests.
• Collaborate with other departments to understand their technology needs and provide appropriate solutions.
• Manage and optimize databases to ensure efficient storage, retrieval, and analysis of data.
• Develop and maintain data models, schemas, and structures to support business requirements.
• Perform data analysis to extract insights, identify trends, and support decision-making processes.
• Implement data governance policies and procedures to ensure data accuracy, consistency, and security.
• Collaborate with business stakeholders to define data analytics requirements and deliver actionable insights.
• Plan and execute system upgrades, migrations, and implementations.
• Define project scope, objectives, timelines, and deliverables.
• Coordinate with stakeholders to ensure projects are completed on time and within budget.
• Evaluate and select vendors for IT products, services, and data analytics tools.
• Negotiate contracts and service level agreements (SLAs) with vendors to ensure cost-effectiveness and quality of service.
• Monitor vendor performance and address any issues or concerns that arise.
• Develop training programs and materials to enhance the technical skills of team members and end-users.
• Create and maintain documentation for systems, processes, procedures, and data analytics workflows.
• Conduct regular training sessions and workshops to educate users on best practices and new technologies.
• Ensure compliance with relevant regulations, industry standards, and organizational policies.
• Implement controls and procedures to protect sensitive data and ensure data integrity.
• Collaborate with internal audit teams and external regulators to demonstrate compliance and address any findings or recommendations.

Qualifications - [Education details]

• Bachelor’s degree in computer science, Information Technology, Data Science,
• Technical background is mandatory- at least 3-5 years of experience.
• Proven experience in systems administration, technical support, data analysis, and database management.
• In-depth knowledge of IT systems, networks, security, infrastructure, data analytics tools, and database management systems.
• Proficiency in project management methodologies and tools.
• Effective problem-solving, decision-making, and analytical abilities.
• Relevant certifications (e.g., CompTIA Security+, SQL certifications) are a plus.