Sr. Customer Experience

SRV is a leading provider of innovative services, committed to delivering exceptional customer experiences. As we expand, we are looking for a talented Senior Customer Experience to join our dynamic team and elevate our customer-centric strategies.


Role Overview


The Senior Customer Experience Manager will act as a strategic leader, managing client relationships and ensuring seamless interactions between customers and internal departments such as procurement, operations, and finance. The ideal candidate will possess exceptional communication skills, a solid background in client management or account management in the services industry, and the ability to handle high-pressure situations with professionalism.


Key Responsibilities


  • Develop and maintain strong relationships with customers, ensuring satisfaction and loyalty.
  • Collaborate with internal teams (procurement, operations, finance) to resolve client issues and enhance service delivery.
  • Act as the primary point of contact for key clients, managing escalations and ensuring resolution promptly.
  • Analyze customer feedback to identify trends and implement strategies to improve the customer experience.
  • Prepare and present reports on customer experience metrics and improvement initiatives.
  • Support the onboarding of new clients and ensure a smooth transition to account management.
  • Stay updated on industry trends and competitor strategies to provide insights for continuous improvement.


Qualifications


  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Proven experience in a senior role such as Client ManagerAccount Manager, or Senior Account Manager in the services sector (not agencies).
  • Exceptional communication and interpersonal skills, with fluency in English.
  • High-level problem-solving skills with a customer-focused approach.
  • Strong organizational skills and attention to detail.
  • Experience collaborating with cross-functional teams in procurement, operations, and finance.
  • Presentable and professional demeanor.


Preferred Experience


  • Background in high-operation companies such as Talabat, Breakfast, Wuzzuf, Mentor, or Rabit.
  • Competitor insights, particularly from companies like Vndro, are highly valued.


Working Conditions:


  • Working Days: Sunday -Thursday 
  • Working Hours: 09:00 AM -05:00 PM 
  • Days Off: Friday -Saturday


تاريخ النشر: ٢٠ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ٢٠ يناير ٢٠٢٥
الناشر: LinkedIn