Job Summary

The IT Shift Engineer is responsible for monitoring and maintaining the IT infrastructure during assigned shifts to ensure smooth and uninterrupted operations. They respond to technical incidents, resolve issues, and support users while adhering to organizational standards and procedures

Key Responsibilities

System and Network Monitoring

Monitor servers, networks, and IT systems to ensure optimal performance

Respond to alerts and alarms, diagnosing and resolving technical issues promptly

Incident Management

Handle and resolve technical incidents during the shift

Escalate critical issues to the appropriate teams when required

Log incidents and actions taken in the ticketing system

User Support

Provide technical support to end-users for hardware, software, and network-related issues

Assist users in troubleshooting and resolving problems effectively

Routine Maintenance

Perform routine system checks and maintenance tasks

Ensure backup procedures are executed as scheduled

Documentation and Reporting

Record shift activities, incidents, and resolutions in detailed reports

Communicate unresolved issues to the next shift or relevant teams for follow-up

Security and Compliance

Ensure all IT activities during the shift comply with the organization's security protocols

Respond to and address any security incidents or vulnerabilities identified during the shift

Coordination and Handover

Ensure smooth handover of duties to the next shift with a detailed status update

Coordinate with cross-functional teams as needed

Qualifications

Education

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field

Experience

2-3 years of experience in IT support or operations, preferably in a shift-based role

Technical Skills

Proficiency in operating systems (Windows, Linux, or macOS)

Basic networking knowledge (TCP/IP, DNS, DHCP)

Familiarity with monitoring tools and ticketing systems

Experience with backup and recovery tools is a plus

Soft Skills

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work under pressure and manage multiple tasks simultaneously

Work Environment

Shift-based role requiring flexibility to work nights, weekends, and holidays

May involve on-site and remote support responsibilities