We are seeking a detail-oriented and proactive Billing and Payment Reconciliation Specialist to manage and review payment records, ensure accuracy in billing, and provide seamless communication with students regarding their financial and class attendance records.
We are seeking a detail-oriented and proactive Billing and Payment Reconciliation Specialist to manage and review payment records, ensure accuracy in billing, and provide seamless communication with students regarding their financial and class attendance records.
- The ideal candidate will have a strong background in payment tracking, customer service, and data reconciliation, along with excellent interpersonal skills to handle sensitive payment discussions tactfully.
- Billing & Invoicing: Prepare and issue accurate invoices to clients in a timely manner, ensuring all charges are correctly accounted for.
- Accounts Receivable Management: Track outstanding invoices, monitor payments, and follow up with clients on overdue accounts.
- Payment Collection: Ensure prompt collection of payments from clients through various payment methods and platforms, such as Stripe.
- Financial Reconciliation: Reconcile payment records with bank statements and ensure proper documentation for all transactions.
- Data Analysis: Utilize Excel or Google Sheets to analyze payment trends, client payment histories, and ensure accuracy in financial data.
Required Qualifications:Proven experience in billing, accounting, or financial reconciliation.Proficiency in English should be Minimum B2 ( C1 is preferred )Familiarity with payment platforms like Stripe.Strong proficiency in Excel or Google Sheets for data analysis.Excellent written and verbal communication skills.Ability to handle sensitive payment matters with discretion and professionalism.Strong attention to detail and organizational skills.Preferred Qualifications:Experience in the online education or e-learning industry.Familiarity with CRM tools and WhatsApp Business.Knowledge of class scheduling and management platforms.