Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies
 Executes repair work diligently and in line with promised deliverables and within standard operating procedures
 Ensures that Mobile troubleshooting guidelines are observed
 Operates with QMS, EMS, OHAS Req. and ESD Req. standards
Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
 Ensures that data and other information is dealt with accurately and in line with standard practice
 Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
• Strives to maintain customer satisfaction and to generate repeat work
Functional level
Technical and theoretical know-how  on GSM
Technical and theoretical know-how on  ESD
Technical know-how on  trouble-shooting
Business level
Understanding quality of repair and its impact on revenues and profit
Interpersonal level:
Communication Skills
Presentation Skills
Leadership Skills
Time Management
Problem solving:
Diagnostic  skills within repair time frame
Language Skills
Arabic
English
Educational background
Bachelor degree in Engineering  (Major : Electronics and Communication)
Minimum BA grade of “Good”
Professional experience
0-2 years of experience