الوظائف / وظائف تكنولوجيا المعلومات IT / IT Support Specialist

IT Support Specialist

Elswedy - مصر
توظيف: دوام كامل

  • Implement the day-to-day operations assigned to ensure compliance with the established standards and procedures and continuity of work.

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Ability to diagnose and resolve basic technical issues.

  • Provide first level contact and convey resolutions to customer issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route and redirect problems to correct resources

  • Update customer data and produce activity reports

  • Walk customers through problem solving process

  • Follow up with customers, provide feedback and see problems through to resolution

  • Utilize excellent customer service skills and exceed customers’ expectations

  • Ensure proper recording, documentation and closure

  • Recommended procedure modifications or improvements

  • Preserve and grow your knowledge of help desk procedures, products and services.

  • Install, configure and perform basic administration tasks on information systems to include the following required skills/experience\: Windows OS, Microsoft Office, other software/hardware platforms, and basic VoIP station set up.

  • PC and peripherals hardware troubleshooting and repair.

  • Client networking experience with DHCP, DNS, WINS, and TCP/IP

  • Follow-up and update customer status and information.

قدم على موقع الوظيفة
تاريخ النشر: اليوم
الناشر: Elsewedy Electric jobs
تاريخ النشر: اليوم
الناشر: Elsewedy Electric jobs