Job Purpose
Handle all customers' non telecom requests and contacts through voice and digital channels in terms calls and chat contacts with high level of contact resolution
Report To Position Name
-Solve all Customers' contacts on call center through voice channel and digitally through chat applications with ultimate resolution rate and high customer satisfaction rate on CSAT and TRIM
-Own customer problems end to end
-Able to solve cash requests and problems through direct empowerment or through escalation to support teams if required
-Handle dealers' QR requests and demands on the spot with high resolution
-Serve E-shop inquiries and transaction and ensure end to end designed experience is delivered
-Support all other non- telecom related apps requests and inquiries through chat and direct calls including Music, Sports, TV and games
-On top of all updates and campaigns and delivers it to customer successfully.
-Be able to solve any apps issue in light of provided empowerment tools including My Etisalat app