As Quality Assurance and Excellence Manager - Luxury, serving Waldorf Astoria Maldives Ithaafushi, you will assist the resort management in achieving its quality and operational excellence objectives. This includes reviewing, analyzing, implementing, and improving customer service metrics including but not limited to the brand standard compliance, emotional audits, guest satisfaction data, and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the resort by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

What are we looking for? 

The Quality Assurance and Excellence Manager - Luxury, serving Waldorf Astoria Maldives Ithaafushi is always working to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

•     Graduate degree in Hotel Management or related field
•     Minimum 3 years' experience in Operational Excellence Management role – service industry sector.
•     It is a plus if you have achieved Regionally Recognized Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six sigma, green belt, or black belt.
•     Demonstrable excellent interpersonal, communication skills, strong leadership and organization skills
•     Demonstrable accuracy and attention to detail
•     Demonstrated ability to be flexible, and work in a dynamic environment and fast-paced environment
•     Multi-cultural exposure is a plus

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the vacation ownership industry.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!