General objective of the job:
- Design and implement integrated training programs for various job levels in the company, to raise performance efficiency.This is for workers to ensure their compliance with quality standards and work requirements. achieving the company's strategic objectives. responsible for planning, organizing and evaluating all aspects of training and development, including identifying training needs, selecting External Training Providers and evaluating the effectiveness of programs training.
- IConducting periodic analyses to determine the skills and knowledge employees need in different departments and levels.Based on the results of the performance evaluation and reports issued by the company's various departments.
|
- Coordination with managersDepartments andDepartments to identify their specific training needs..
|
- Developing diverse training programs that include training in technical skills, personal skills, and leadership development.and health programs.
|
- To choosebetterExternal Training ProvidersAnd the trainersTo provide training programs.
|
- Organizing and coordinating training schedulesIn cooperation with the department managers to which the targeted employees belong in the training programs.
|
- Measuring the effectiveness of training programs through questionnaires, tests, and performance analysis before and afterTraining and identifying problems facing the implementation of training programs, whether for trainees or for the trainer.
|
- Collect and analyze data to assess the impact of programs on employee performance..
|
- Preparing training resources in various forms and other related resources.
|
- Identify career development paths for employeesEmployees in operational positions in branches and call centers.
|
- Providing advice and guidance to employees on available development opportunities.And alsopresentationAdvising senior management on issues relating to professional development and training..
|
- Keeping up with new trends and developments in the restaurant industry and incorporating them into training programsThe possibility of creating or canceling jobs according to the work plan in cooperation with the Director of Human Resources and the directors of other relevant departments.
|
- Monitor training-related costs and ensure adequate return on investment from training..
|
- Implementing and following up on training programs for all targeted employees in various departments and branches according to a pre-prepared schedule and time plan.
|
- Preparing periodic tests to measure the level of employees in the jobs targeted in the training programs.
|
- Preparing lists of successful trainees and certificates of completion of training programs.
|
- Active participation in guiding and mentoring newly appointed employees in specific positions regarding their roles and job duties before they assume their actual work duties.
|
- Participate in preparing, modifying and updating job description cards, especially for operational jobs in branches.
|
- Participate, express opinions and make decisions regarding job interviews for candidates for certain positions by accepting or rejecting candidates.
|
| Powers | |
| View performance evaluation reports issued by the Human Resources Department. |
| View sales target results. |
| View reports issued by the Quality Department. |
| View reports issued by the Customer Service Department. |
| View operational reports. |
| View the various operating procedures and instructions and their details, including the recipes of the different types. |
| | | |
| Responsibilities | |
| Submit periodic reports to the Director of Human Resources on training needs and actual training results. |
| Submit reports to the Human Resources Manager on the number of employees targeted in the training programs on a monthly basis. |
| Submit periodic reports on the training plans and programs planned to be held and submit them to the Director of the Human Resources Department. |
| | Guiding and directing new employees in operational positions in branches. |
| Participate in developing a plan to increase sales and improve the efficiency of branches in cooperation with the Customer Service Department. |
| - Moving between branches according to work requirements to ensure the smooth running and effectiveness of the training department in all company facilities.
|
| | | |
Personal qualities and traits required for the job skillsOrganizational andTime management and planning. Excellent presentation skills and effective communication with various job levels. Ability to deliver practical and theoretical training effectively. Full proficiency in computer programs and communication tools, especially email. The job holder must be at least 33 years old. Commitment to professionalism and confidentiality. The ability to work in a rapidly evolving and changing environment and the ability to make the necessary adjustments to the plans in place according to the variables. Fluent in spoken and written English. Thorough knowledge of the functions of the restaurant, hospitality, food and archives industry.Academic qualifications of the job holder expertiseFixedNot less than5Years in training and development3 years of which in the restaurant or hospitality field. Bachelor of Tourism and Hotels,or business administration,Or human resources or a related university qualification with a general grade of no less than good. He has obtained advanced training courses in the field of training.