What you will do:

• Act as the main point of contact between clients and internal teams, coordinating service requests, resolving issues, and ensuring seamless service delivery.
• Build and maintain strong relationships with residential and business clients, ensuring high levels of satisfaction and addressing concerns to foster long-term loyalty.
• Collect and respond to client feedback to improve services and enhance the client experience, ensuring all issues are addressed promptly and effectively.
• Work closely with Community Management, Legal, Operations, Security, and Finance teams to ensure client needs are met, aligning client requirements with community policies and business goals.
• Maintain accurate client records, track client interactions, and generate reports.
• Keep clients informed and engaged with community updates, news, and services.
• Take on additional responsibilities as needed, including special projects, urgent client requests, and tasks assigned by management to support evolving community needs and business goals.

Skills

Required Skills to be successful:

Minimum of 5 years experience in Client Relationship Management or Customer Care.

What equips you for the role:

• Bachelor’s degree in a related field
• Microsoft PowerPoint/Excel and Word Knowledge
• Reporting and data analytics