The customer service officer is responsible for providing support and assistance to customers by responding to their inquiries and solving their problems using the Saudi dialect to provide a distinctive local experience, preferably speaking English to deal with international customers or official documents and correspondence. The role requires the ability to communicate effectively, understand customer needs and provide quick and appropriate solutions, while maintaining customer satisfaction and achieving quality standards.

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Required skills and qualifications: Bachelor's degree in Business Administration, Marketing, or any related field. At least 2-3 years of experience in the field of customer service or technical support. Perfect command of the Saudi dialect to communicate comfortably and smoothly with local customers. It is preferable to be fluent in spoken and written English to communicate with international clients and official correspondence. Strong communication skills: ability to communicate clearly and effectively with internal and external customers. Problem solving skills: the ability to analyze customer problems and provide appropriate solutions quickly and effectively. Organizational skills: the ability to manage and document multiple tasks in an organized manner. Ability to work under pressure: maintain a high level of performance even in difficult conditions or situations that require quick response. 

Advantages: A supportive and stimulating work environment. Training programs to develop customer service skills and languages. Opportunities for professional advancement in the field of customer service. Job benefits include health insurance and bonuses for performance.