First Capital Investment is seeking to hire a dynamic Social Media Moderator, you will be responsible for managing user-generated content on our social media channels. Your primary goal will be to ensure that interactions within our community remain constructive, and aligned with our brand values.
Key Responsibilities:
- Review and moderate user-generated content, including comments, posts, and messages, to ensure compliance with community guidelines.
- Foster positive interactions by responding to comments and messages, and engaging with the community to encourage healthy discussions.
- Address any conflicts or inappropriate behavior promptly and professionally, escalating issues to management as necessary.
- Work closely with the marketing teams to align community management efforts with the overall brand initiatives.
- Assist in managing potential crises or negative situations by promptly addressing issues and communicating effectively with stakeholders.
- Issuing electronic invoices to clients.
Previous experience in social media moderation Females are preferredFlexibility with the work hours of moderationWork from home is availableStrong understanding of social media platforms and community dynamics.Excellent communication skills, both written and verbal.Ability to remain calm and composed in high-pressure situations.Detail-oriented with strong analytical skills to identify trends and issues.Has Excellent negotiation skills