Job Overview
Understanding customer needs and requirements to develop effective quality control processes, Devising and reviewing specifications for products or processes, setting requirements for raw material or intermediate products for suppliers and monitoring their compliance
Responsibilities and Duties- To conduct all inspection and audits as per defined guideline and sampling for transaction monitoring
- To ensure 100% closure of customer complaints and feedbacks
- To create and publish regular audit reports with management and clients (daily, weekly, monthly)
- To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
- To drive process improvement initiatives at the factory
- To drive calibration sessions with internal or external customers
- To conduct training for group of agents, when needed and to conduct quality induction for new hires
- Understand customer needs and requirements to develop effective quality control processes
- Approve all finished products by confirming specifications and conducting required tests
- Return products for re-work if needed and complete documentation to confirm re-work
- Document and update inspection results by completing reports and logs
- Keep measurement equipment operating by following operating instructions and calling for repairs
- Update job knowledge by participating in educational opportunities, reading technical publications, attending seminars, watching industry videos, etc.
Degree from a reputed universityShould be well versed with MS Office (Word, Excel, PowerPoint and Outlook) Preferred to have six sigma knowledge and understanding of basic QC tools Must have good analytical skills to conduct various statistical analysis A keen eye for detail and a result driven approachOutstanding communication skillsCertification knowledge on quality systems will be a strong advantage (ISO 9000 etc.)