Provide technical support to maintain the organization's computer systems, both hardware and software, and other HW equipment to ensure optimal performance so that end users can maintain a high level of productivity.

Job Responsibilities

• Communicate with clients to provide technical support within the framework of the prior agreement (SLA).
• Conduct a comprehensive examination of some samples of purchased spare parts and report their condition and standard specifications to ensure compliance with the purchase order.
• Communicate and deal with any external entity that provides technical services within the group to solve problems that face end users
• A constant search for solutions to some faults created in the current or new systems to implement fast responsiveness to end-users needs.
• Responsible for any work or maintenance belonging to his branch, including devices on production lines, laboratories, and workshops to ensure continuity of productivity.
• Responsible for receiving network faults and communicating with network technicians to direct them to solve the faults.
• Follow up on the problems of cameras in the branch, follow up on their maintenance, and provide alternatives if necessary to ensure continuity of working them.
• Follow up POS & Time attendance & barcode maintenance to ensure continuity of working them.
• priorities and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals.