Supervision of Workshop operations

• Accountable for the overall productivity of the technical staff (engineers, and technicians)
• Monitor, control, and improves service performance
• Control the consumption of spare parts and consumables in the workshop
• Accountable for the workshop equipment and tools, and ensure proper preventive maintenance procedures are in place
• Accountable for implementing health and safety procedures and guidelines in the workshop
• Provide the Service Center Manager with data and support as needed for workshop operations improvement (efficiency, resourcing, etc.)
• Tracks key KPIs for the workshop operations, and devises plans and initiatives for improvement.
• Meet manufacturers performance and operational guidelines
• Carries out vehicle repair and maintenance work according to predetermined technical, quality, and safety standards, and as advised by the Service Manager.
• Explains technical service operations to technicians and engineers their work.
• Responsible for effective, efficient cost, time and quality repair work.
• Works closely with service advisors to understand and adhere to required service details.
• Reports to the Supervisor any vehicle defect not been identified as part of the allocated job card.
• Responsible for issuing parts orders required for repair.
• Responsible for adhering to health and safety procedures

Customer Satisfaction  
• Ensure efficiency and quality customer service
• Analysis statistically customer complains
• Provide reports for common problems to solve the root cause.

Development of Employee’s Performance 
• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.
• Organize the recruitment and training of staff, as well as monitoring staff performance and progress.
• Provides support for the professional development direct reports
• Provides input on the design of training and development programs for service engineers and technicians in the workshop