Job Summary: We are seeking a detail-oriented and highly organized Call Center Recruitment Screener to join our HR team. In this role, you will be responsible for screening and assessing candidates applying for call center positions within our organization. You will play a crucial role in identifying qualified individuals who possess the skills and attributes necessary to excel in a call center environment.

Key Responsibilities:

Candidate Screening: Review and assess incoming applications and resumes from candidates applying for call center positions.

Phone Interviews: Conduct preliminary phone interviews with candidates to evaluate their communication skills, customer service orientation, and fit for the call center role.

Qualification Assessment: Determine if candidates meet the basic qualifications and requirements for call center positions, including availability, scheduling flexibility, and relevant experience.

Skills Assessment: Administer skills assessments or tests to evaluate candidates typing speed, data entry accuracy, and other relevant skills required for call center roles.

Behavioral Interviewing: Conduct structured behavioral interviews to assess candidates problem-solving abilities, conflict resolution skills, and their ability to handle high-stress situations.

Documentation: Maintain accurate and detailed records of candidate assessments, interview notes, and screening outcomes.

Feedback: Provide constructive feedback to candidates on their performance during the screening process.

Collaboration: Collaborate closely with the HR team and hiring managers to ensure alignment on candidate profiles and requirements.

Continuous Improvement: Stay updated on industry best practices in call center recruitment and suggest improvements to the screening process.