- Assist clients with applications for benefits and entitlement programs
- Advocate for adequate, timely and cost-effective services
- Respond to any issues that occur during the delivery of services
- Assist clients with living independently in their own homes
- Schedule appointments for clients, answer phones and track clients’ service records
- Monitor the services being provided and stay up to date on any services being introduced or discontinued
- Evaluate the quality of all services and identify areas that need improvements
Proven work experience as a Service Coordinator or similar roleStrong work ethic and service skillsExcellent communication and interpersonal skillsStay up to date with services, policies and regulationsStrong record-keeping and analytical skillsExcellent organizational skills and attention to detailAn associates degree or bachelor’s degree in healthcare administration is preferred