- Answer inbound calls from customers, addressing inquiries, providing information, and resolving issues in a timely and professional manner.
- Make outbound calls to follow up on customer inquiries, offer additional services, or collect feedback.
- Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers.
- Document customer interactions, including inquiries, issues, and resolutions, in the company’s CRM system.
- Handle difficult or escalated customer interactions with empathy and professionalism, seeking resolution or escalation as needed.
Proven experience in a call center or customer service role is preferred.Excellent verbal and written communication skills, with a clear and professional phone manner.Strong problem-solving skills and the ability to handle challenging customer situations with patience and tact.Proficiency in using computer systems, including CRM software and basic office applications (e.g., MS Office).Very good level of English or above