Manage Reservations

Process and confirm reservations via phone, email, or online systems.

Update and maintain reservation systems to ensure accuracy.

2. Customer Service

Provide excellent customer service by addressing inquiries and resolving issues.

Communicate clearly with clients regarding booking details, policies, and changes.

3. Coordination with Other Departments

Collaborate with sales, marketing, and service teams to optimize booking processes.

Ensure seamless coordination with housekeeping, catering, or event management teams.

4. Record Keeping

Maintain accurate logs of bookings, cancellations, and modifications.

Generate reports on occupancy rates, reservation trends, and customer feedback.

5. Promotions and Packages

Assist in developing and promoting special offers or packages to attract customers.

Implement marketing strategies to maximize occupancy and revenue.

6. Problem Solving

Address and resolve any conflicts or issues related to reservations.

Manage overbookings and ensure customer satisfaction.

7. Training and Guidance

Train new staff on reservation systems and procedures.

Provide ongoing support and guidance to team members.

8. Technology Utilization

Utilize reservation software and tools effectively.

Stay updated on technology trends to improve booking processes.

9. Feedback Management

Collect and analyze customer feedback to enhance service quality.

Implement improvements based on feedback to boost customer satisfaction.

10. Compliance and Policies

Ensure compliance with company policies and industry regulations.

Communicate policies clearly to clients and staff.

Skills

1. Education

High School Diploma: Minimum requirement; a degree in hospitality, business, or a related field is often preferred.

2. Experience

Customer Service Experience: Previous experience in customer service or hospitality is highly advantageous.

Reservation System Familiarity: Experience with booking or reservation software is often required.

3. Skills

Communication Skills: Strong verbal and written communication skills for interacting with clients and team members.

Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

Attention to Detail: Meticulous attention to detail to ensure accuracy in bookings and records.

Problem-Solving Skills: Ability to handle conflicts and resolve issues efficiently.

4. Technical Proficiency

Computer Skills: Proficiency in Microsoft Office Suite and experience with reservation management systems.

Tech Savvy: Ability to adapt to new technologies and software.

5. Interpersonal Skills

Team Player: Ability to work collaboratively with various departments.

Customer-Centric Attitude: Focus on providing excellent service to clients.

6. Flexibility

Availability: Willingness to work flexible hours, including evenings, weekends, and holidays as needed.

7. Language Skills

Fluent in English