- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Are you ready to deliver outstanding customer service and grow your career in a supportive environment? We’re looking for a dedicated Call Center Representative to join our Cairo team.What We Offer:Competitive Salary: Up to 20,000 EGP grossBenefits: Full social and medical insuranceCareer Growth: Promotion opportunities within 6 monthsFriendly Environment: Work with a supportive teamTransportation: Door-to-door for ladies after 9:00 PM, plus general transportation for allWhat You’ll Do:Provide exceptional customer supportResolve issues and ensure customer satisfactionWork in a fast-paced environment with flexible night/overnight shiftsQualifications:No experience neededBachelor’s degree (required)Fluent in EnglishIf you’re ready for a rewarding career, apply today and be part of our growing team!