- Customer Focus: Collaborate with customer success teams to understand client needs and design effective messaging solutions that streamline communication and collaboration.
- Deployment and Optimization Expertise: Guide customers through every phase, from seamless deployment and configuration of messaging platforms to ongoing optimization for maximum efficiency and user adoption.
- Technical Guidance: Leverage your in-depth knowledge to provide best practices and technical expertise for various messaging tools, empowering users to unlock their communication potential.
- Troubleshooting and Resolution: Tackle complex messaging platform issues with exceptional problem-solving skills. When necessary, escalate issues to vendors or other resources for swift resolution.
- Staying Ahead of the Curve: Maintain a deep understanding of the latest messaging platform features, updates,and security best practices to ensure clients benefit from cutting-edge functionality and robust communication security.
- Knowledge Transfer: Develop and deliver engaging training workshops or presentations to educate customers on messaging platform functionality and maximize its impact on their organization.
- Data-Driven Optimization: Analyze customer usage data to identify opportunities for further optimizing their messaging environment, ensuring users derive maximum value from the platform.
- Seamless Collaboration: Work closely with internal teams to ensure a smooth and efficient delivery of services and support to customers.
2+ years messaging admin experience, including large-scale deployments and migrations (Google Workspace is a plus)Deep understanding of core messaging functions: user management, security, message routing, integrations, MDM (Mobile Device Management)Excellent problem-solving and troubleshooting skillsScripting/automation and API integration experience are a plusStrong communication, presentation, and interpersonal skillsPassionate about innovation, collaboration, and exceeding customer expectations