- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Preferably Arabic-Speaker
Someone who enjoys collaborating with others, a great teammate and passionate to make a difference.Real talent for making customers feel special when you’re communicating; it’s in the way you talk and just as importantly, in the way you listen.Ability to empathize with and prioritize customer needs.Able to maintain composure and ownership during stressful communications.Use your initiative to solve problems and come up with solutions to improve the service we provide to our customers.Previous experience working in Customer Services preferred.Have a very strong attention to detail and ability to follow processes. You’ll need to have high quality administration skills and experience of using systems such as Microsoft Outlook, Excel and WordExperience of working within a busy, fast paced and demanding environment with the ability to work accurately and within strict timescalesExcellent communication skills, verbal and written (must be fluent in both Arabic and English).E-commerce background is preferred.