• DAILY time entry accounting for at least 80% of hours clocked in
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are
• associated with
• Configuration of standard POP, SMTP & Exchange clients including Outlook
• Installation, configuration, troubleshooting, and customization of MS Office Suite
• applications
• Understanding of and ability to install, configure and test workstation hardware including
• video cards, NICs, sound cards, hard drives, and PDAs
• Troubleshoot file, print and remote access services
• Administration, including add/remove users and groups, configure file permissions, check
• event logs, configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group,
• configure folder permissions if applicable, forward mail to other accounts, and add aliases

Knowledge, Skills, and Abilities: Ability to quickly learn new technologies through the use of self-study materials andintuitionAbility to articulate technical information clearly and simply to non-technical peopleEnjoys helping people to the extent that no problem is considered mundane, no matter howsimple the solutionIs self-motivated and can be self-directed when necessaryEnjoys sharing information, supporting others, and working on a team to achieve team goalsAbility to pay close attention to detail while performing technically detailed tasksAbility to deal effectively with stressful situationsAbility and willingness to recognize when it is necessary to ask for technical expertise fromothers without unnecessarily burdening other team membersExperience required with Windows desktop operating systemsUnderstanding of TCP/IP and troubleshooting Internet connectivityExperience with routers and firewallsUnderstanding of the relationship between switches, hubs, patch panels, and connectingnodes to a networkUnderstanding of DNS servicesWorking Knowledge of Firewall Technologies - SonicWALL, FortiGate, ETC.Working Knowledge of Wireless TechnologiesCredentials and Experience: Has at least the CompTIA A+ certification. The following certifications are preferred:Network+, Security +, Microsoft AZ-900.