Majid Al Futtaim Entertainment invites you to join us in our quest to create great moments for everyone, everyday! We are the leading leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 43,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE SUMMARY
The role of the Supervisor is to ensure the smooth operation of Majid Al Futtaim Entertainment attractions in close conjunction with the Associate Manager or/and Manager and to lead the Customer Service Officer team on the assigned shift to guarantee excellent guest satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.

ROLE PROFILE

• Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for the facility and reports any issues to his/her Line Manager and the relevant Technician.
• Supports the management team in supervising designated teams to ensure that team members are adhering to schedule, shift rota’s and Customer Service Officer tasks accordingly.
• Monitors the facility and equipment through audits, asset registers and periodic services.
• Responsible for completing daily, weekly, monthly checklists/reports.
• Provides support in training and mentoring new joiners on procedures for attending and operating rides efficiently and safely
• Ensures that all team members, third parties, and contractors use the Personal Protective Equipment (PPE) required in the correct manner
• Controls, issues and monitors float and cash collection at the end of the shift.
• Ensures implementing the correct opening and closing procedures, programming, petty cash, cashier balancing, etc. and ensuring these procedures are done in a timely manner.

REQUIREMENTS

• Diploma/certification in any discipline and/or relevant experience.
• 2-3 years of experience in a fast-paced operational environment with at least 1 year as Customer Service Officer and/or Customer Service Representative.
• Excellent problem solving and troubleshooting skills.
• Knowledge in inventory cycle.
• Demonstrate strong communication (oral & written), organization, management, and leadership skills to lead in a positive environment
• Experienced with customer service, sales techniques, and interpersonal social skills

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.