• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

KRA 1: Store Management

• Organizing all store operations and allocating responsibilities to personnel
• Supervising and guiding staff towards maximum performance
• Inspect the areas in the store and resolve any issues that might arise
• Ensure the store fulfills all legal health and safety guidelines
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Propose expansion ideas

KRA 2: Stock & Budgeting

• Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency
• Analyze sales and revenue reports and make forecasts
• Monitor stock levels and purchases and ensure they stay within budget

KRA 3: Customer Satisfaction

• Deal with complaints from customers to maintain the store’s reputation
• Analyzing Survey data