Are you a people person who thrives on making someone's day better? Do you have a knack for problem-solving and a passion for delivering top-notch customer service? If so, we want YOU to be the voice of our company!

As a Senior Customer Service Representative is often a client’s primary point of contact with a company. It is your responsibility managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

• Responsible for Inbound & Outbound calls
• Responding promptly to customer inquiries and follow up with customers.
• Maintain customers satisfaction level by calling them according to scheduled action plan
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.