About Us:
Egytrav is a leading travel agency in Egypt, known for delivering comprehensive travel solutions to a diverse range of clients, including multinational corporations, government entities, and individual travelers. We specialize in offering tailor-made travel experiences, ensuring the highest standards of service, and leveraging our in-depth market knowledge to deliver exceptional value.

Job Summary:
We are seeking a dynamic and experienced Operations Manager to oversee and optimize the operational processes of our travel agency. The ideal candidate will be responsible for managing day-to-day operations, ensuring seamless service delivery, and driving operational efficiency across all departments. This role requires a strategic thinker with strong leadership skills and a deep understanding of the travel industry.

Key Responsibilities:

Operational Management:

• Oversee daily operations of the travel agency, including booking, ticketing, reservations, and customer service.
• Ensure all travel arrangements comply with company standards and client requirements.
• Monitor and manage supplier relationships, including airlines, hotels, and other service providers.

Team Leadership:

• Lead, mentor, and develop a team of travel consultants, ensuring high levels of performance and customer satisfaction.
• Implement training programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Client Relations:

• Maintain strong relationships with key clients, understanding their needs and ensuring service excellence.
• Address and resolve any client issues or complaints promptly and effectively.
• Work closely with the sales team to support client acquisition and retention strategies.

Financial Management:

• Manage operational budgets, ensuring cost-effectiveness and maximizing profitability.
• Analyze financial performance, providing regular reports to senior management.
• Identify and implement cost-saving initiatives without compromising service quality.

Process Improvement:

• Continuously review and enhance operational processes to improve efficiency and service delivery.
• Stay updated with industry trends and incorporate best practices into the agency’s operations.
• Lead the implementation of new technologies and systems to streamline operations.

Compliance and Risk Management:

• Ensure compliance with all legal and regulatory requirements related to travel operations.
• Manage risk by developing and implementing policies and procedures to mitigate potential issues.
• Ensure the safety and security of clients and staff during travel arrangements.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with a leading travel agency in a dynamic and growing industry.
• Collaborative and supportive work environment.
• Career growth and development opportunities.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to hr @egytrav.com 

Please include "Operations Manager Application – [Your Name]" in the subject line.