Sutherland is hiring a Spanish speaker IT Service Desk Lead that will be Responsible for overseeing reported incidents, managing trouble ticket resolution, and
scheduling project meetings for alignment. Ensure SLA compliance, conduct
operational reporting, and provide technical escalation as required. Analyze data to
identify issues and devise tailored solutions, contributing to enhanced efficiency and
customer satisfaction. Strong background in incident management and SLA adherence,
complemented by a detail-oriented and collaborative approach.
Requirement: :minimum 1 year experience as a IT Service Desk Lead/ Team Manager.Fluent Spanish speaker.Excellent English Speaker.Graduates & Dropout