Job responsibilities:
• Handling inbound and outbound calls in English with professionalism and courtesy.
• Addressing customer inquiries, providing information, and resolving issues promptly.
• Adhering to call scripts and company guidelines for effective communication.
• Documenting accurate and detailed information from customer interactions.
• Collaborating with team members to address complex customer concerns.
• Ensuring customer satisfaction by delivering exceptional service.
• Keeping abreast of product knowledge to provide accurate information to customers.
• Following call center policies and procedures to maintain quality service standards.
• Utilizing call center technology and software for effective call management.
• Fluent in English is a must• Proven experience in customer service or a related field.• Excellent communication skills, both verbal and written.• Strong problem-solving abilities and attention to detail.• Proficient in using customer service software and Microsoft Office Suite.