- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep a record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure the sales team is on board
- Review pending orders and specific customer requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Proven work experience as a Sales support specialist or Sales support associateHands-on experience with ERP and CRM systemsProficiency with MS Office Suite, particularly MS ExcelIn-depth understanding of sales principles and customer service practicesExcellent communication skillsAnalytical and multitasking skillsTeamwork and motivational skillsExcellent in English.BS degree in a related field.